Frequently Asked Questions
Everything you need to know about your Hairmax® experience.
How long does it take to see results with Hairmax® devices?
Most users see visible results within 12 to 24 weeks of consistent use. Results vary by individual, but clinical studies show significant hair growth when used as directed 3 times per week.
What is your return policy for laser devices?
We offer a 6-month money-back guarantee on all laser devices. If you are not satisfied with your results after using the device for at least 5 months, you can return it for a refund minus a 20% restocking fee.
Do you offer international shipping?
Yes, Hairmax® ships to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are Hairmax® products safe to use with other hair treatments?
Absolutely. Our laser devices and hair care products are safe to use alongside other treatments like Minoxidil or Finasteride, and often work synergistically to improve hair health.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Affirm for monthly financing options.
How do I clean and maintain my laser device?
We recommend cleaning your device once a week by wiping the laser window with a soft, slightly damp cloth. Ensure the device is powered off and unplugged before cleaning.